Privacy Policy

Last updated: February 15, 2025

This Privacy Policy describes how https://lozendafashion.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you https://lozendafashion.com (visit the "Site"), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the site, update the "Last Updated" date, and take any other legally required steps.

How we collect and use your personal data

To provide the services, we collect personal information about you from various sources and have collected it in the past 12 months as listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the services, comply with all applicable legal obligations, enforce all applicable service terms, and protect or defend the services, our rights, and the rights of our users or others.

What personal data do we collect?

The type of personal data we receive about you depends on how you interact with our site and use our services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide to us directly through our services may include:

Contact Information – including your name, address, phone number, and email address.
Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information – including your username, password, security questions, and other information used for account security.
Customer Support Information – including the information you include in your communications with us, for example when you send a message through the services.

For some features of the services, it may be necessary for you to provide us with certain information about yourself directly. You can choose not to provide this information. However, this may result in your inability to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information received from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, for example:

Companies that support our site and services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested to fulfill our contract with you.
When you visit our site, open or click emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal data

Provision of Products and Services. We use your personal data to provide you with the services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, as well as other functions and functionalities related to your account.
Marketing and Advertising. We may use your personal data for marketing and advertising purposes, for example, to send marketing and advertising messages via email, SMS, or mail and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6, para. 1 (f) GDPR.
Security and fraud prevention. We use your personal data to detect, investigate, or take appropriate measures against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access data with third parties. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
Communication with you and service improvement. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our site. Specific information about the cookies we use in connection with providing our shop via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including storing your actions and preferences), to conduct analytics and better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.

Most browsers accept cookies automatically by default. However, you can configure your browser to remove or reject cookies via the browser controls. Please note that removing or blocking cookies may affect your user experience and cause some services, including certain features and general functionalities, to not work properly or become unavailable. Furthermore, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.

Please note that while your browser, like many websites, allows sending a “Do Not Track” signal, our site is not designed to respond to such signals. For more information about “Do Not Track” signals, please see http://www.allaboutdnt.com/.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and other reasons subject to this privacy policy. These circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide you services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
When you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and with your consent.
With our subsidiaries or otherwise within our corporate group, in our legitimate interest to operate a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed We share the following categories of personal data and sensitive personal data about users for the purposes described above in “How We Collect and Use Your Personal Data” and “How We Share Personal Data”.

Category	Categories of recipients
Identifiers such as basic contact details and certain order and account information Categories of personal information listed in the California Customer Records Act, e.g., basic contact details and certain order and account information Commercial information such as order information, purchase information, and customer support information Internet or other similar network activity, such as usage data Geolocation data, e.g., locations determined via an IP address or other technical means	Providers and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

Third-party websites and links.

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms of service. We make no guarantees or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms without restriction on use by us or third parties. The inclusion of such links by us does not automatically constitute endorsement of the content of such platforms or their owners/operators, except as disclosed in the services.

Children's data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below and request the deletion of that data.

At the time this Privacy Policy takes effect, we have no actual knowledge that we "disclose" or "sell" personal data of individuals under 16 years old (as these terms are defined under applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to share sensitive or confidential information with us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In some cases, we may lawfully decline your request.

Right to access/information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
Right to deletion: You may have the right to request the deletion of the personal data we hold about you.
Right to correction: You may have the right to request the correction of inaccurate personal data we hold about you.
Right to portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, to request the transfer of that data to third parties.
Right to object to sale, sharing, or targeted advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to object to the "sale" or "sharing" of information for the device and browser you use to visit the site.
Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to appeal: If we reject the processing of your request, you may have the right to appeal our decision. You can do this by replying directly to our rejection.
Manage communication settings: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or your orders.

You can exercise these rights as indicated on our site or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Under applicable laws, you may appoint an authorized representative to make requests to exercise your rights on your behalf. Before accepting such a request from a representative, we must obtain proof from them that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us via the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements of the respective UK authority, unless the data transfer is to a country that has been found to provide an adequate level of protection.

Contact

If you have questions about our data protection practices or this privacy policy or wish to exercise any of your rights, please call us or send us an email at info@lozendafashion.com or contact us at De Nieuwe Erven 3, Cuijk, 5431 NV, NL.

In accordance with applicable data protection laws and unless expressly stated otherwise, we are responsible for your personal data.

CONTACT INFORMATION

Shop Name: Lozenda Fashion

Company Name: JW Ecom B.V.

Email: info@lozendafashion.com

Phone: +31850609338

Registered business address:

De Nieuwe Erven 3, Unit 11326, 5431 NV, Cuijk, Netherlands.

VAT Identification Number.: NL865177028B01