We are glad you chose to shop with us, and we want to ensure you have all the information about our shipping process.
Processing time:
We strive to process and ship all orders as quickly as possible. Usually, orders are processed within 1-5 business days. However, during peak times, processing may take longer.
Order deadline
Orders placed before 2:00 PM will be processed the same business day, provided the products are available.
Estimated delivery time by country
After your order has been processed and shipped, the following estimated delivery times apply:
| Country | Estimated delivery time |
| Germany | 1 to 5 business days |
| United States | 1 to 5 business days |
| United Kingdom | 1 to 5 business days |
| Ireland | 1 to 5 business days |
| France | 1 to 5 business days |
| Italy | 1 to 5 business days |
| Spain | 1 to 5 business days |
| Austria | 1 to 5 business days |
| Switzerland | 1 to 5 business days |
| Czech Republic | 1 to 5 business days |
| Poland | 1 to 5 business days |
| Denmark | 1 to 5 business days |
| Slovakia | 1 to 5 business days |
| Hungary | 1 to 5 business days |
| Greece | 1 to 5 business days |
| Romania | 1 to 5 business days |
| Chile | 1 to 5 business days |
| Norway | 1 to 5 business days |
| South Africa | 1 to 5 business days |
| Canada | 1 to 5 business days |
| Australia | 1 to 5 business days |
| Portugal | 1 to 5 business days |
| Belgium | 1 to 5 business days |
| Netherlands | 1 to 5 business days |
| New Zealand | 1 to 5 business days |
Delivery times are estimates and may vary depending on your exact location, the performance of the shipping carrier, customs clearance (for international shipments), and seasonal delays.
Shipping methods and costs:
Shipping is completely free and handled by DHL. Free shipping is automatically applied at checkout and does not require a promo code.
Tracking:
Once your order has been shipped, you will receive a tracking number to track your package online. Please allow up to 24 hours for tracking information to be updated.
Customs, duties, and taxes:
All customs fees and taxes are paid. The price listed on the product page is the final price.
Missing or damaged items:
If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.
We hope this information was helpful. If you have any further questions about our shipping policies, please do not hesitate to contact us.
CONTACT INFORMATION
Shop name: Lozenda Fashion
Company name: JW Ecom B.V.
Email: info@lozendafashion.com
Phone: +31850609338
Registered business address:
De Nieuwe Erven 3, Unit 11326, 5431 NV, Cuijk, Netherlands.
VAT Identification Number.: NL865177028B01