If you have a question about your parcel, we have compiled a list of frequently asked questions below. Hopefully, one of these will help you! If not, please feel free to contact us!
1. How long does it take to receive my order?
The average processing time for an order is usually 1-5 working days, and the standard shipping time is usually 1-5 working days, depending on your location. We are a company that cares about the environment and wants to do its part to make the world a better place. Once we have reached our minimum order quantity, we will send all orders at once. We hope for your understanding and willingness to help us make a difference.
2. How can I track my order?
As soon as your order has been shipped, you will receive a tracking number with which you can track your parcel online. Also check your junk mail folder, as our emails can sometimes end up there. Please keep in mind that it may take a few working days for the track & trace system to become active.
3. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to fulfill your request, but please note that we cannot guarantee changes once your order has been processed.
4. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to arrange a refund or exchange.
5. What payment methods do you accept?
We accept all common credit cards, Google Pay, Apple Pay, and also PayPal.
6. How can I contact customer service?
Our customer support team is available by email or phone. You can reach us by email at info@lozendafashion.com and by phone at +31850609338. You can also find our contact information on the "Contact" page on our website.
Most questions have already been answered here, so you do not need to get in touch with us! If you cannot find the answer to your question, of course you can contact us at any time.
Team Lozenda Fashion
info@lozendafashion.com
+31850609338
CONTACT INFORMATION
Shop name: Lozenda Fashion
Company name: JW Ecom B.V.
Email: info@lozendafashion.com
Phone: +31850609338
Registered business address:
De Nieuwe Erven 3, Unit 11326, 5431 NV, Cuijk, Netherlands.
Value-added tax identification number: NL865177028B01